CONSUMER PRIVACY NOTICE
FOR INFORMATION ONLY - NO ACTION REQUIRED
At Lane Insurance, we respect your right to privacy, and maintain the confidentiality of any non-public personal information that we obtain. We treat all your personal information n a confidential manner - before, during and even after your business relationship with us.
Why we collect information. When you first apply for insurance with us, we evaluate your application to see whether you and your household members qualify for the policy and rate requested. Once you're a customer, we periodically review your continued eligibility for coverage with us. This review also ensures that you're receiving all the proper discounts and surcharges, and that your policies are properly rated. If for any reason we cannot provide the coverage you asked for, or if the premium for the coverage we can provide is different from the rate quoted by your agent, we'll write to you with the reason for our decision.
How we collect information. Your application and claims are important sources of information for us. However, to properly determine rates and coverages, and as part of our underwriting process, we may request additional information - from you, a resident of your household, one of our affiliates or a third party. For example, if you've purchased more than one product or service from us or an affiliate, we may compare and combine the information received in connection with the purchase. We may ask other carriers for information concerning your coverages and loss activity with them. Also, a consumer reporting agency may provide us with consumer reports (see below).
How we use information. We process all applications and renewals uniformly, to ensure that all customers are treated fairly and that all rates are determined on a fair basis. Our information about you is used only for business purposes relevant to your relationship with us. For example, we may use this information to:
How we protect information: We require all our employees to protect the confidentiality of your information. Employees may access information only when appropriate - for example, to administer or offer a product or service. To further protect your privacy, we also maintain physical, electronic and procedural safeguards within the company that comply with applicable laws.
Information maintenance and disclosure. In most cases, we will not send information about you to third parties without your consent. However, any time disclosure is necessary for the conduct of our business or required by law, we may send some or all of the information to our agents, affiliates or non-affiliated third parties without your consent. For example we may give information to:
We may also disclose information about you for audit or research purposes. However, with the exception of joint marketing arrangements that we believe will provide value to you as permitted by law, we will not share your information with non-affiliated third parties for the purpose of marketing their products or services.
Our affiliates include financial services companies such as property and casualty insurers, life insurers, a bank, securities firms, broker dealers and financial advisors and may also include non-financial companies. The type of information that may be disclosed to our affiliates and pursuant to joint marketing arrangements may include name, address, Social Security number, claims history, payment history, underwriting profiles and similar data. Any health-related information may be disclosed in relation to claim(s) but will not be shared for marketing or other purposes.
Special notice regarding consumer reports. Any consumer reporting agency that gathers information about you may share this information with others who are authorized to use consumer reports by the Federal Fair Credit Reporting Act or by applicable state credit reporting acts. Insurance companies often obtain these reports from a consumer reporting agency. The reports we usually obtain on you and your household members include Motor Vehicle Records (MVR's), Credit Reports and reports that deal with your claims with us and other insurance companies and the condition and maintenance of your property.
You and your household members may obtain copies of reports by contacting the consumer reporting agency directly. If we've increased your premium, denied or changed your coverage based on the consumer report information, the report will be free of charge if you request a copy from the agency within sixty (60) days of our action. We will provide the agency's name and address on our notice to you about any action we take. To dispute or change the information on your consumer report, file your dispute directly with the agency. Pleas note: Consumer reporting agencies are independent and impartial. They simply provide information to us in the form of consumer reports. They do not make insurance decisions and cannot explain decisions for you.
If you have given us permission on your insurance application, in certain limited circumstances, we may obtain an investigative consumer report. An investigative consumer report goes into more detail than a regular consumer report. You'll find a more complete description of it on your application. If you have not completed a written application, we will request separate authorization before ordering an investigative consumer report. If you want to be interviewed in connection with the preparation of any investigative consumer report, simply indicate this on your application (or separate authorization, if applicable). The agency will then try to contact you.
Access to, and correction of, information. Upon your written request, we will send you a copy of the relevant information we have about you in connection with your application or coverage. (We do not provide information collected in connection with a claim or legal proceeding.) If you feel that our information is incorrect, let us know and we will review it. If we agree, we will correct our files. If we do not agree, you may file a short statement of dispute with us. This statement will be included with any information disclosure we make in the future, or sent to anyone you designate who may have received such information in the past two years, or as otherwise required by law. (Minnesota residents may also file an appeal with the Insurance Commissioner)
Further Information. If you have any questions, or would like more information about our underwriting or information practices, requesting information from a consumer reporting agency, or learning about the nature and scope of any investigation, please call us directly.
This Notice, which applies to you and your household members, is required by law and is given in keeping with the provisions of the Fair Credit Reporting Act, the Financial Services Modernization Act and applicable State Law.